Detailed below are the Terms and Conditions which apply to all transactions on the Gooch Custom Clothing website. When you place an order it confirms that you accept all of the Terms and Conditions which are listed below.

Pricing

All product prices are shown in UK Pound Sterling and are exclusive of delivery.

Availability

All products are subject to availability and may be withdrawn at any time. If we are not able to complete your order due to out of stock product(s) you will be given a refund within 3 working days. Gooch Custom Clothing is not obliged to offer any additional compensation due to any disappointment and upset suffered by this.

Images

All images on the Gooch Custom Clothing website are taken by ourselves or our suppliers. Please ask us permission before using any of our pictures. Please be aware that occasionally colours and designs of products may vary.

Product Details

All products on the Gooch Custom Clothing website are brand new and unopened unless stated otherwise on the individual product descriptions. We try to give you as much information as possible about every product that we sell; however if you would like to know what ingredients are in certain products etc please email us and we will try to help you out - danielle.gooch@goochgroup.co.uk

Overseas Delivery

We are more than happy to ship abroad. Please email us a list of the products you'd like to order and which country they will be sent to, then we'll work out the postage charge for you - danielle.gooch@goochgroup.co.uk.

Dispatching Orders & Delivery

We ask for the following lead times:

Transfers - Please allow 7 - 10 working days for your order to be dispatched, once it's been dispatched you will receive your order the next working day.

Embroidery - Please allow 7 - 10 working days for your order to be dispatcehd, once it's dispatched you will receive your order the next working day. 

If you have an urgent order we suggest you call or email before placing your order, usually it is not a problem to rush orders through.

Returns

We are not able to accept any items that have been personalised. 

Any unpersonalised items must be returned to our warehouse within 10 days, all returns will be refunded excluding our delivery charge within 14 working days.